Frequently Asked Questions (FAQ)
Can I only buy sets?
Can I only buy sets?
With our concept, we only sell finished sets that are pre-packaged in the European country of origin. This is the only way we can reduce processing costs to a minimum and offer you the best alpaca wool at unrivalled prices.
Why do you only offer limited colors?
Why do you only offer limited colors?
As a rule, a color selection of around 20-30 colors is completely sufficient. We have found that with a larger color selection, our customers often cannot decide or the return rate increases. This also allows us to concentrate on the bestsellers, produce larger quantities and thus reduce costs.
I don't need that much wool. Can I buy less?
I don't need that much wool. Can I buy less?
No. The processing costs for individual balls of yarn would be significantly higher and we would have to add these costs to the price. This contradicts our concept. You will certainly find a use for leftover wool or you can give it to your knitting friends. Even if you only need just over 50% of the wool, your knitting project will usually still be cheaper than the competition.
Why don't you have knitting patterns?
Why don't you have knitting patterns?
Refunds are processed within 7 days from when we receive the item(s).
Why is your wool cheaper than other suppliers?
Why is your wool cheaper than other suppliers?
Because our entire concept is focused on efficiency and clarity:
- only the best yarn quality.
- only a few colors
- large quantities, directly from the producer
- no middlemen, no show, no air freight
This way, we save money in the right places – and you get top quality at a fair price.